First, out of all supermarkets ever visited, Wegman’s has offered the better experience daily although Shop-Rite remains a good option for the every-person shopper. Wegman’s ranks like … ...

March 25, 2009 at 12:00 AM 1 minute read By Mark Morfopoulos | Updated on March 25, 2009 ...

People like to create nicknames like Tarzhay and Mickey D’s for brands they love. But that doesn’t mean companies should use them in marketing.

Some interactions, such as a call to customer service or a visit to your website, are initiated by the customer. Others, such as outbound marketing communications and sales efforts, are initiated ...

Slogans and ad campaigns can be make-or-break for companies both new and old. Brands are notorious for quick, light, and catchy slogans expertly crafted to stick in your mind for days.

Salespeople, call-center staff and customer-service representatives are front-line communicators of a company's customer-orientation. As a result, efforts to implement consumer-oriented marketing ...

Catchy Tunes, But Is the Service Bogus? By Ashby Jones Feb. 9, 2010 12:33 pm ET Share ...

The Importance of Ad Slogans. For more than 100 years, companies have used slogans in their advertisements. Major corporations and small business alike have used catchy phrases to tell the world ...

Customer service is the essential growth engine for any company finding its footing in the entrepreneurial world. You don’t have the luxury today of building a business as it was done in the Mad ...

Customer service is evolving quickly thanks to the power of artificial intelligence. To me, AI is not just a trend; it's redefining how businesses connect with customers.