Why Brands Should Avoid Using the Catchy Nicknames Consumers Give Them. ... Biggest Gains in Customer Satisfaction in the Management Top 250. February 26, 2025 at 3:00 PM ET. VIEW ALL.

Customer service is the essential growth engine for any company finding its footing in the entrepreneurial world. You don’t have the luxury today of building a business as it was done in the Mad ...

Customer service is evolving quickly thanks to the power of artificial intelligence. To me, AI is not just a trend; it's redefining how businesses connect with customers.

He notes that by relying on technology for customer service, companies could be "inadvertently setting up more barriers to consumers." "Technology, for all of its benefits that it affords us, when ...

Consumers often come up with cute and catchy nicknames for brands they know and love—think “Mickey D’s” for McDonald’s, “Bimmer” (and variations like “Beamer”) for BMW or “Bud ...

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...