Uber clarified that previously, customers who wanted to cancel within 48 hours of their sign up date had to contact customer support to cancel. The company says that is no longer the case.

Uber signed up some users for its paid subscription without their consent, the US FTC said Monday.; Uber One provides users with discounts and money back on orders and rides. The FTC is suing Uber ...

Complicating matters further, the option to cancel was allegedly removed from Uber's app within 48 hours of the next billing date, forcing customers to contact support—a process plagued by long ...

The FTC said Uber also made it extremely difficult for subscribers to cancel Uber One. The agency said Uber requires customers to take at least 12 different actions on at least seven screens to ...

Uber launched Uber One in 2021 with the lure of free delivery on eligible Uber Eats orders, discounts, priority service, and exclusive offers. The subscription costs $10 per month or $96 per year.

According to the FTC, Uber used difficult-to-read text and deceptive savings promises to lure people into its subscription service. When signing up for Uber, customers are “wrongly promised ...

Uber falsely claimed that users would save about $25 a month through the service and deceived them about how easy it was to cancel, ... with bombshell lawsuit over deceptive subscription practices.

Despite its “cancel anytime” promise, Uber also made the process needlessly difficult. Some people had to navigate up to 23 screens to cancel, while others were told to contact customer ...

Uber offers $15 per month ride pass for unlimited discounted set prices on the ride-hailing app. Lyft launched a subscription ride pass earlier this month. ... You can cancel the monthly program ...

Uber advertised Uber One as a $9.99 per month premium subscription platform that provided customers with exclusive benefits, such as savings on rides and deliveries.