Dozens of staff will leave the bank’s call centres after the rollout of a voice chatbot. It’s the first time a bank has ...

New bipartisan US legislation would require firms to disclose their use of AI in customer service calls, limit federal ...

Telstra has increased the capacity of its call centre in Hobart, while closing down another in Northern Territory. Written by Suzanne Tindal, Contributor Feb. 4, 2010, 10:34 p.m. PT ...

During the 2013 federal election, Vodafone was granted $4 million to maintain 700 jobs at the call centre. The State Government contributed $850,000 to provide the company with payroll tax relief.

In a move to reduce costs BT Retail is cutting 2,200 jobs over the next two years from its call centres. The telecom group is to close 67 of 98 call centres over the next four years.

One of Australia's largest employers axes 45 jobs in its customer call centres after rolling out an artificial intelligence ...

The United Services Union says it may be able to find alternative employment for some of the 60 workers who have been sacked from Newcastle's Teletech call centre.

The call centre industry is a big one, and what happens to jobs in it will be important. It employs many millions of people around the world, in countries both rich and poor.

Call centre jobs are notorious worldwide for their high levels of turnover, absenteeism, employee burnout and emotional exhaustion. Agents are at constant risk of angry outbursts from customers ...

During the 2013 federal election, Vodafone was granted $4 million to maintain 700 jobs at the call centre. The State Government contributed $850,000 to provide the company with payroll tax relief.

During the 2013 federal election, Vodafone was granted $4 million to maintain 700 jobs at the call centre. The State Government contributed $850,000 to provide the company with payroll tax relief.