The Commonwealth Bank of Australia made headlines when it announced last week it would cut 45 call centre jobs, thanks to the introduction of an AI ...

Dozens of staff will leave the bank’s call centres after the rollout of a voice chatbot. It’s the first time a bank has ...

New bipartisan US legislation would require firms to disclose their use of AI in customer service calls, limit federal ...

Westpac has vowed to bring 1,000 call centre roles back to Australia from overseas in a bid to improve support for customers and reduce the risk of offshore disruptions. According to the bank, the ...

An NDIS call centre opened in Newborough yesterday will provide employment opportunities for people living with a disability, its operator says. People living in the Latrobe Valley will also have ...

During the 2013 federal election, Vodafone was granted $4 million to maintain 700 jobs at the call centre. The State Government contributed $850,000 to provide the company with payroll tax relief.

CENTRELINK callers will spend less time on hold, with the Government to outsource 1000 extra call centre jobs. Data revealed in March showed 33 million calls to the service went unanswered last year.

The call centre industry is a big one, and what happens to jobs in it will be important. It employs many millions of people around the world, in countries both rich and poor.

During the 2013 federal election, Vodafone was granted $4 million to maintain 700 jobs at the call centre. The State Government contributed $850,000 to provide the company with payroll tax relief.