Dozens of staff will leave the bank’s call centres after the rollout of a voice chatbot. It’s the first time a bank has ...

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Westpac has vowed to bring 1,000 call centre roles back to Australia from overseas in a bid to improve support for customers and reduce the risk of offshore disruptions. According to the bank, the ...

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One of Australia's largest employers axes 45 jobs in its customer call centres after rolling out an artificial intelligence chatbot to deal with customer inquiries.

CENTRELINK callers will spend less time on hold, with the Government to outsource 1000 extra call centre jobs. Data revealed in March showed 33 million calls to the service went unanswered last year.

During the 2013 federal election, Vodafone was granted $4 million to maintain 700 jobs at the call centre. The State Government contributed $850,000 to provide the company with payroll tax relief.

The call centre industry is a big one, and what happens to jobs in it will be important. It employs many millions of people around the world, in countries both rich and poor.

The United Services Union says it may be able to find alternative employment for some of the 60 workers who have been sacked from Newcastle's Teletech call centre.

During the 2013 federal election, Vodafone was granted $4 million to maintain 700 jobs at the call centre. The State Government contributed $850,000 to provide the company with payroll tax relief.

During the 2013 federal election, Vodafone was granted $4 million to maintain 700 jobs at the call centre. The State Government contributed $850,000 to provide the company with payroll tax relief.