As many as eight young workers at a Mexican drug cartel's scam call center were confirmed dead after reportedly attempting to quit their jobs. U.S. and Mexican authorities say the eight young ...

Will AI make call center jobs obsolete? The question has sparked a strong debate amongst industry leaders. One of the foremost predictions is that AI will soon eliminate the need for incoming ...

So what about that worry that AI could replace call center staff? Macmillan said that while some jobs may go, others will be created in their place. “The challenge isn’t really ‘What do you ...

WORCESTER ― Charter Communications will shutter call center operations at its Higgins Street location. The call center employs 174 people at 95 Higgins St., the company said Thursday.

As work on the technology progresses, some businesses are leaning on AI to make call center jobs a bit less traumatic. Mental health studies have found call center workers to be more prone to ...

To view the position and apply, individuals can visit cityofpa.us/jobs.aspx ... in the dispatch center, Hatton said. Aurelian AI will only answer business line calls. When people dial, Hatton said a ...

TOLEDO, Ohio (WTVG) - More than 100 people at Buckeye Broadband’s local call center will be laid off effective March 31. The company plans to outsource their jobs to a third-party company that ...

This is the rate at which call center employees leave their jobs over a period of time. According to Nextiva, the average turnover rate is 30-45% per year. The leading causes of high turnover are ...

“We not only were able to introduce Capital One to that call center … we got them to commit to growing the facility to the expected goal of 1,000 jobs.” The call center was opened in 2021 ...

Alliant Energy call center employees in Iowa will “transition ... ensures low agent turnover and maintains approximately 140 jobs in our region, supporting economic opportunities and community ...