Call-center employees face stressful situations on a daily basis — irate customers, high targets and more. What skills can help them cope?

10 Important Skills to List on a Resume. Stephanie Moos. ... Director of the Mesa County Workforce Center. “On your resume, ... For more information, visit mcwfc.us, or call (970) 248-7560 ...

Soft skill training - especially in the fundamental art of listening to the customer - is overlooked far too often by contact center organizations. The CSR’s proficiency to convey product information ...

Liveops New Skill Builder Teaches Call Center 'Soft Skills' 2 minute read. By Erika Morphy. July 18, 2017. ... "The call center model of old was simply to give the agent a script to read and to ...