The call center is a key part of CX. Leadership roles here require a specific skillset. Here we tackle the skills and traits of an effective call center leader.

Call-center employees face stressful situations on a daily basis — irate customers, high targets and more. What skills can help them cope?

Company Size Small (50-249 Employees), Medium (250-999 Employees) Small, Medium Features Call Management/Monitoring, Call Routing, Contact Center, and more ...