EHealth’s AI voice agents tell customers they are “virtual agents” at the beginning of each call, the company said, adding that it is a best practice to inform people as soon as possible.

Contact center jobs are some of the toughest out there. Customer service agents deal with a variety of stressors in the course of a day: angry customers, problems with orders and questions about ...

CR found that voice cloning apps easily create deepfake people's voices without their consent. The apps are from ElevenLabs, Lovo, PlayAI, and Speechify.

Silicon Valley startup Sanas has a lofty goal: to make call center workers sound white and American, no matter the country they're from. And that's just the beginning of their grand plan.

He even claims many agents working within the over 1000 call centers already using the voice-alteration product have reported positive experiences with it. Experts outside the industry, however ...

Last week, I read about one of the bleakest uses for gen AI I've seen yet: First Horizon Bank is rolling out a system to detect when a call center worker was on the brink of "losing it"—and play ...

MAI, a privately held 3PL company, has acquired WASI, a privately held call center operator, to join its MAI Voice division. Contacts Media Relations Contact Frank Sennett frank ...

By the time I got to the bank, my phone rang. It's my son on FaceTime. 'Dad, I'm fine. My nose isn't broken. You've been scammed.' And I sat there in my car, and it was like a flood of different ...