Call center jobs are “not for the weak,” says a work-from-home employee. In a video with over 534,000 views posted to TikTok, the worker explains why.

She took the call center’s application test twice, and on her second time she got an offer, in 2006, starting out making $9.41 an hour, up from around $7.75 at the casino.

The voice-altering technology, dubbed SoftVoice, alters angry customer voices into calm ones. It aims to emotionally support call center employees, acting as a “mental shield” for operators.

In addition, since April of 2020 the number of call center jobs across the U.S. on CareerBuilder is up close to 40 percent. "So many call centers have set people up to work from home.

Silicon Valley startup Sanas has a lofty goal: to make call center workers sound white and American, no matter the country they're from. And that's just the beginning of their grand plan.

911 survey respondents need more training Less than half of respondents said they felt adequately prepared to handle any incident. Though the country is dealing with historically elevated levels ...

With bad actors using voice cloning software to mimic voices and commit crimes, it's important to be vigilant. First, if you answer a call from an unknown number, let the caller speak first.

EHealth’s AI voice agents tell customers they are “virtual agents” at the beginning of each call, the company said, adding that it is a best practice to inform people as soon as possible.

Brian Pokorny had heard of AI systems for call centers before. But as the IT director of Otsego County, New York, he assumed he couldn’t afford them. Then the pandemic hit, and the state ...

Replicant, named after Blade Runner ’s genetically engineering humans, is entering uncharted territory with its software that works as a combination between text-based chatbots and real-time AI ...

MAI, a privately held 3PL company, has acquired WASI, a privately held call center operator, to join its MAI Voice division.