Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service.

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience.

Call center workers say they are closely monitored by an AI tool that tracks their performance and an automated system that grants them just under six minutes to leave their post and use the bathroom.

This includes call centers, which have had to adapt to managing agents from afar. The pandemic taught us all how to work differently. Newsletters Games Share a News Tip ...