Customer experience (CX), in particular, is a massive use case for generative AI, and the call center industry is no ... In such situations, a human agent’s ability to empathize, listen actively ...

7 Causes of Call Center Burnout Any ... and they require that every agent and supervisor is locked into the task at hand. Now some people are just not going to make it. A call surge is too much ...

And that trend holds true across industries, including financial, healthcare and home and delivery ... it hands the call off to the right call center agent. Agents working in these call centers ...

The pair talked to more than 100 companies in different industries and verticals and discovered that in the home services vertical, many sales begin with a call made to a call center. Home ...