Operational excellence is not just about improving productivity, but making sure to provide customers with the best service ...

Service and support leaders will reexamine omnichannel strategies and leverage advancements in voice-enabled conversational AI to dramatically simplify the service experience." Organizations are ...

Robust fraud protection extends far beyond compliance requirements. Guarding against social engineering scams signifies a ...

Saudi Awwal Bank (SAB), one of the leading banks in the Kingdom of Saudi Arabia, has been awarded “Best Innovation in Operational Excellence” at the Operational Excellence Awards Middle East 2025, ...

Now the positive news: wrapped up in this challenge is the key to a true revolution in consumer banking.

Kapture CX is an enterprise-grade AI-first omnichannel Customer Experience management platform with a deep focus on customer ...

By Makafui Afi Asante AMPONSAHIn today’s dynamic financial landscape, banks that succeed are those that truly understand the ...

The real power is in integrated systems that unlock new levels of speed, relevance and personalisation at scale.

Fusion CX, a city-based customer experience service company, has filed its draft prospectus with Sebi to raise ₹ 1,000 crore ...