New research from Gartner reveals strategies for organizations to maximize ROI from customer service technology` ...

Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM ...

Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

We recently published Jim Cramer’s Fresh 14 Stocks & Thoughts About Market Performance. Salesforce, Inc. (NYSE:CRM) is one of ...

Natterbox, the AI-powered contact center provider, today launches AI Assistants and AI Agents – part of its dynamic AI ...

BofA maintained its Buy rating on Salesforce (NYSE:CRM) while taking a deep dive into the company's largest business, Service ...

For the second time in less than two months, Vehlo made an acquisition. The provider of integrated software and financial ...

Integrating kiosks with CRM infrastructure is not simply a tech upgrade-it's a strategic investment in guest engagement, operational efficiency, and competitive differentiation.

Manual processes or generic CRMs can create inefficiencies and missed opportunities. If you simply assign one of your workers ...

Learn how to build a powerful customer relationship management (CRM) strategy tailored for Ugandan SMEs. Discover tools, tips ...