CRM training in preparation for the exams is free, but exam fees are $99 for the Dynamics 365 Fundamentals certification and $165 for all other certification exams.

So training the CRM users to be effective isn’t about screen navigation or using special features. It’s about having a good set of reflexes that result in responses that customers like.

So training the CRM users to be effective isn’t about screen navigation or using special features. It’s about having a good set of reflexes that result in responses that customers like.

CRM Training in Unsettled Times: 4 Ways to Prepare The recent and rapid emergence of COVID-19 means humanity is now faced with living in an undeniably uncertain, distracting, and scary time. While the ...

All sales training needs to be very specific and targeted to an agreed-upon set of objectives to which you train and coach. It may sound simple, but if you're going to make sales training and CRM work ...

While inadequate training won’t get you to the finish line, pushing too hard can end up being painful. CRM training is essential for all users and requires training plans customized to the needs ...

As the CRM solution set continues to grow, it's likely that training systems will be increasingly important. That growth has the effect of converging vendor functionality at roughly the same place ...

More Tough Stuff: Email-to-CRM Contact Connection Easier Said Than Done Salesforce, like nearly all cloud-based applications, has training-wheel logging.

Do you want your professionals to use CRM to support their business development efforts? Provide some training to help them leverage CRM data, and show them the value and benefit they’ll gain ...

As the CRM solution set continues to grow, it's likely that training systems will be increasingly important. That growth has the effect of converging vendor functionality at roughly the same place, ...