Cloud-based call centers offer more than just VoIP. Explore key features, industry use cases and what sets top platforms ...

ID Privacy's BDC Pro redefines the last-mile of dealership AI engagement with persistent-memory AI agents that speak, remember, and act across voice, SMS, email, social, and web conversations.

Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM automation system, aimed at helping businesses improve how they track leads ...

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full deployment of its new CRM automation system. This release is part of the ...

CRM integration Integrating your VoIP phone system and Customer Relationship Management (CRM) software is like having a seamless bridge between your communication channels and customer data.

Human communication has evolved dramatically over the centuries, from word of mouth to letters and telegrams to phone li ...

Cloud, or hosted, PBX refers to a system that’s maintained, secured, and updated by your provider. All of the software that runs your phone system is housed on their servers.

According to Talisma, the CRM platform integrates a variety of technologies, including e-mail, phone, chat, SMS text messaging, print, application management, and event management, among other things.