Installing a new CRM can change your business for the better. However, to get to that point, you need to set expectations low, meet minimum requirements, let your team lead the way ...

Average resellers will sell a CRM suite, do the installation and offer continuing technical support. Great resellers, though, will set goals with the marketing, sales and support departments to map ...

Adding an ERP/CRM solution to your company workflow can make a huge difference in productivity. Jack Wallen shows you how to deploy the open-source Odoo system to fill this void.

While the spokesman wouldn’t offer specific details on either implementation partners or the CRM vendor involved, AT&T Wireless publicly announced in 2001 that it would standardize its customer ...

InsideView has raised $19 million for its platform that aggregates information and then adds it into a customer’s CRM installation. The round was led by Split Rock Partners, with participation ...

The company, based in Westborough, Mass., began installing Siebel CRM applications in summer 2000 in preparation for being spun off from Akibia, its former parent company.

Tom Rouse, president of NSK Precision America Inc., said the lack of simplified product packaging and pricing led his company away from Siebel when it was evaluating CRM software last year.

However, as with anything new, getting used to CRM software is no walk in the park. In fact, it takes a great deal of time, patience, and collaboration.