In our case, we needed the CRM to handle certain actions with contracts, finance, etc. before we could depend on it to handle our business. So, we delayed D-Day a few weeks until our system met ...

Average resellers will sell a CRM suite, do the installation and offer continuing technical support. Great resellers, though, will set goals with the marketing, sales and support departments to map ...

While the spokesman wouldn’t offer specific details on either implementation partners or the CRM vendor involved, AT&T Wireless publicly announced in 2001 that it would standardize its customer ...

CRM has become the must-have enterprise software for many large companies in the past few years. The software is intended to streamline customer service, give sales staff the customer information ...

InsideView has raised $19 million for its platform that aggregates information and then adds it into a customer’s CRM installation. The round was led by Split Rock Partners, with participation ...

Technology CRM commands spotlight at Accpac resellers confab September 16, 2003, 11:00 p.m. EDT 6 Min Read ...

Emerging online CRM service providers are hard to define because they incorporate bits and pieces from the Web-services, ASP and traditional software models. In fact, industry analysts have had a ...

Lisa Harris, CIO for Gevity HR, a large human-resources outsourcing company with $3.2 billion in revenue last year, said her company's CRM installation was on time and on budget, but there were a ...