Customer Relationship Management (CRM) is crucial for any business to succeed in the longer run. And when you overhaul your entire business process, CRM cannot be left alone. You’ll likely undergo ...

not just to CRM change. Making change happen and making change stick requires a structured, phased approach to change management: During this phase you will asses your staff’s capability to ...

But then again, the reverse is also true: a good CRM system can also replace a project management application. That's because many CRM systems now offer integrated project management modules.

Feature overview: Zoho CRM offers the following features in their paid plans: Collection, filtering and management of lead data. Email template library. Email notifications on opens, clicks and ...

The landscape of sales, marketing, and customer service continues to change at a frantic pace ... In simple terms, CRM has evolved from its roots in pipeline management, service ticketing, and email ...

I’ve included a User Acceptance Testing template in my Change Management Master Class. It’s a practical tool for ensuring smoother rollouts, higher adoption rates, and better business results.

Commissions do not affect our editors' opinions or evaluations. If you need customer relationship management software (CRM) to help grow your business, interact with customers and manage pipelines ...