Contacting customer service probably isn't your idea of a good time, but it can be helpful. The credit card companies want to learn about your problem and try to solve it, so help them help you.

How to Be Successful With Credit Card Customer Service To have a successful interaction with customer service representatives, make sure you are prepared, polite and, if needed, persistent.

The Buckle Inc., a clothier that operates more than 450 stores in 44 U.S. states, disclosed Friday that its retail locations were hit by malicious software designed to steal customer credit card data.

Remember that you are the customer. It's not likely your credit card company will fire you for a legitimate complaint, says Beverly Harzog, author of "Confessions of a Credit Junkie." ...

The J.D. Power 2020 Credit Card Satisfaction Study, which surveyed 29,106 credit card customers from September 2019 to June 2020, found that American Express came was No. 1 in customer ...

"Some of the elite cards have a 24/7 concierge service," Harzog says. But, "if you're calling the generic number and have a really elite card, be sure to tell them what kind of card you have.