“Einstein Service Agent is for our customers’ customers, so it’s for their self-service.” The basic idea of having a conversational AI bot of some sort to answer basic customer questions ...

Explore HubSpot, Inc.'s Q2 2025 results: strong growth, rising customers, AI potential for 2027, and shifting market focus.

AI is becoming the new customer service agent. As customers demand service that is highly personalized, easily navigable, and resolving of their concerns, questions, and needs, AI is being ...

Realbotix’s AI software will allow the robotic agent to hold natural conversations about local shows, venues, and ticket options, helping customers navigate their choices on the spot.

5 applications of AI in customer service Here are some of the most common ways companies are using AI in customer support. 1. Customer service automation Automation is one of the most common ...