Breeze Customer Agent was launched to help service teams scale support—to date, it has resolved over 50% of customer conversations autonomously. Built into HubSpot’s unified, AI-powered platform, ...

“Einstein Service Agent is for our customers’ customers, so it’s for their self-service.” The basic idea of having a conversational AI bot of some sort to answer basic customer questions ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer ...

Salesforce says its Einstein Service Agent, built on Einstein 1, the company’s AI platform, doesn’t need to be pre-programmed with a map for interacting with customers.

“Ada’s AI Agent is the future of customer service. We’ve made onboarding, measuring and coaching the AI Agent for customer service as familiar and intuitive as managing a human.

Customer Service On The Automation Chopping Block Creating fully refined AI is more important than just implementing new AI as a shiny new tool, no matter where it’s applied.

The above point about customer service agent knowledge and autonomy is foundational to this customer-centric method, empowering staff to communicate in a more natural way that customers ...