What do you do when hundreds of your customers are willing to swear on the Bible that your firmware update royally messed up their favorite feature, even though your own tests prove otherwise? If ...

Bose has been forced to defend itself against accusations that the company intentionally hamstrung its own products in a covert attempt to bolster new headphone sales. The saga began with the release ...

All isn’t lost if you’re affected: just re-run the firmware update over USB. A new firmware update for the Bose QC 35 II headphones appears to be causing problems for some users. The firmware ...

Once the headphones are updated (or you’ve just taken your new headphones out of the box) you’ll now be able to choose which virtual assistant you prefer in the options menu of the Bose Connect app.

Some users are complaining that the noise canceling is diminished after updating their headphones' firmware -- but CNET can't reproduce the problem. Executive Editor David Carnoy has been a leading ...

The 1.2.9 firmware update may have caused an issue with the sound quality of the Bose QuietComfort 35 headphones. When you purchase through links on our site, we may earn an affiliate commission. Here ...

But customers will (temporarily) be allowed to downgrade firmware anyway But customers will (temporarily) be allowed to downgrade firmware anyway is a former senior reviewer who worked at The Verge ...

Bose launched firmware update 4.5.2 for the Bose QuietComfort II headphones about a month ago. And ever since the update, users have been reporting progressively worse noise cancellation technology.

If you own the Bose QuietComfort 45 headphones, then you are in for a treat. Because the company is rolling out a new firmware for the Bose QuietComfort 45 headphones that brings a customizable ...

Bose has released an update for its QuietComfort 35 II wireless headphones that adds Alexa support as a voice assistant feature. Previously, the "Action" button on the popular noise-canceling cans was ...

As much as we like Bose's QuietComfort 45 headphones, they haven't been a tuner's delight — you had to trust the automatic EQ adjustments would deliver a pleasing sound. You'll have more control from ...