Best Buy, in a shift toward AI, laid off Geek Squad field agents, home-theater repair technicians and phone support specialists last week, according to current and former employees. The Richfield ...

Best Buy’s Geek Squad will no longer be an authorized service provider for Samsung devices. This means Best Buy will no longer have access to genuine parts, tools, or training for Samsung phone ...

Best Buy’s Geek Squad is shutting down its Samsung authorized service provider program, which let certain Best Buy stores repair your phone with genuine parts.

Best Buy has laid off Geek Squad field agents amid its AI shift. Best Buy, the Minnesota-based retail giant, has opted for a significant change in its operational strategy, resulting in the layoff of ...

Internet users have also reported a Geek Squad scam that asks you to reset your Best Buy password due to suspicious activity. However, the link included in the email also asks you to provide your ...

“My manager looked at her and said, ‘Ma’am, we haven’t done same day exchange for Geek Squad Protection on phones in 6 years.” Dallas recounts in the video.

Following Samsung's lead, Best Buy is reportedly gearing up to expand its repair endeavors by potentially introducing in-store Pixel repairs at specific locations. The Google Pixel 7 Pro phone is ...

Many Best Buy Geek Squad employees said they were let go this week. The CEO recently said the company is redirecting assets to areas like AI, while removing physical media.

In one email, the cybercriminals warn the recipient about your Best Buy or Geek Squad membership auto-renewing and send a link to cancel your subscription before being charged.