(© PhonlamaiPhoto - Canva.com) At the Dreamforce Service Cloud keynote, Service Cloud GM Kishan Chetan contrasted how much things have changed in the last year – with AI moving from theory to reality.

Salesforce’s Service Cloud is a sophisticated, feature-packed blend of inbound/outbound call center software and customer relationship management (CRM) designed to help companies deliver world-class ...

Avaya OneCloud™ for Service Cloud brings together calls, digital engagement and CRM application-provided people information to empower service agents – Providing Next-Gen Telephony and ...

Service Cloud is one of the Salesforce tools that now leverages Slack -- in this case, for a "swarming" capability that brings together all of the right experts to solve customer problems quickly.

Customer service interactions were already moving online pre-pandemic. Salesforce has redesigned its tools to meet shifting customer needs. Salesforce Service Cloud will help customers adapt as ...

SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today announced it has launched Talkdesk for Service Cloud Voice on ...

Salesforce increased its average order value via a demand generation programmeResearch shows across Europe and the US many large enterprises struggle with customer service performance. According to ...

Clara Shih rejoined Salesforce — after 11 years at a startup — as CEO of its biggest cloud biz. As CEO of its Service Cloud, she's bullish on AI to improve customer service, for end-users and ...

The company says that Service Cloud Workforce Engagement will be available in the first half of next year. Salesforce buys Slack in a $27.7B megadeal Topics ...