(© PhonlamaiPhoto - Canva.com) At the Dreamforce Service Cloud keynote, Service Cloud GM Kishan Chetan contrasted how much things have changed in the last year – with AI moving from theory to reality.

Salesforce’s Service Cloud is a sophisticated, feature-packed blend of inbound/outbound call center software and customer relationship management (CRM) designed to help companies deliver world-class ...

Service Cloud is one of the Salesforce tools that now leverages Slack -- in this case, for a "swarming" capability that brings together all of the right experts to solve customer problems quickly.

Customer service interactions were already moving online pre-pandemic. Salesforce has redesigned its tools to meet shifting customer needs. Salesforce Service Cloud will help customers adapt as ...

Avaya OneCloud™ for Service Cloud brings together calls, digital engagement and CRM application-provided people information to empower service agents – Providing Next-Gen Telephony and ...

Clara Shih rejoined Salesforce — after 11 years at a startup — as CEO of its biggest cloud biz. As CEO of its Service Cloud, she's bullish on AI to improve customer service, for end-users and ...

Salesforce revamps architecture, aims to run its applications on any public cloud Salesforce acquires Slack for $27.7 billion in its largest acquisition ever: Here's the plan ...

Salesforce has repurposed the customer-service software acquired through its August 2008 purchase of InstraNet into a new offering called the Service Cloud, the company announced Thursday. The ...

HOME news cloud Salesforce Extends WFH, Childcare Benefits Cloud Salesforce Extends WFH, Childcare Benefits By Joseph Tsidulko August 20, 2020, 05:06 PM EDT ...