SAN FRANCISCO--(BUSINESS WIRE)--Synctera, the leader in banking-as-a-service and embedded finance, announced today a $15M round of funding, bringing the company to a total of $94M raised to date ...

One of the things that got us focused on banking as a service was that we were first at digital bank and we first understood, how to online or onboard a virtual customer and to do it the right way.

“Customer service has always been a case of, how little can I do and still keep the customers I have,” said Emmett Higdon, director of digital banking at Javelin Strategy & Research. “But as ...

To understand why a customer experience (CX) overhaul in banking is needed, we need to look at the values and preferences of millennials and Generation Z.Digital natives care little for opening ...

The financial sector is an obvious treasure trove, which makes it attractive to hackers in the wake of digital transformation ...

The CFPB has issued a request for information (RFI) that seeks comments from the public “on what customer service obstacles consumers face in the banking market, and specifically what ...

Customer service is evolving quickly thanks to the power of artificial intelligence. To me, ... banking and healthcare sectors $11 billion annually in customer service costs.

Challenger bank Monzo has taken the crown in our latest banking customer service poll – knocking First Direct off the top spot for only the second time ever. Update: 27 June 2024: Going forward, you ...