Bank of America, the second largest bank in the U.S., has 213,000 employees with more than 19,000 workers in the Charlotte region. This story was originally published March 13, 2025 at 2:18 PM.

Reports about a problem at Bank of America spiked around 12:45 pm ET on Downdetector, which collects data on outages. Many customers complained they could not see their account balances.

Bank of America is tightening its scrutiny of junior bankers’ workloads following last year’s highly-publicized death of a staffer who allegedly logged 100 hours per week, according to a report.

More than 20,000 people reported issues with Bank of America's online and mobile banking systems, as well as ATM services, by 12:20 p.m. EDT Wednesday, according to the reporting website Downdetector.

Bank of America will pay hourly workers at least $24 per hour — a big jump from early 2019, when it paid $15 per hour. It has launched a series of pay raises as the industry struggles to fill ...