We're pleased to be part of the planning for Call Center Demo in Dallas, coming up next month. And as observers of the call center industry for many years now, we figure it's our duty and privilege to ...

Posts from this author will be added to your daily email digest and your homepage feed. is a Senior Producer on Decoder. Previously, he reported on the technology and gaming industries for more than a ...

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're among the roughly 70% of Americans who find interacting with ...

Some brands really talk the talk. Sophisticated technology has the power to turn a customer’s interaction with an automated call center into a virtual marketing conversation. What does United Airlines ...