Start with an appointment Before you go directly to an Apple Store and try to get the attention of a Genius, start online or with a phone call. The Genius Bar allows for a very limited number of ...

In a long and detailed thread, an ex-Apple retail employee who helped launch Apple's in-store Concierge system details exactly why and how appointments made for support at in-store Genius Bars ...

For some topics, the Apple site doesn't offer a Genius Bar appointment as an option. Instead, it suggests a phone call or ...

In the latest example of how marketers are trying to find the best way to support customer service via mobile, Apple is reportedly working on an application that would bring its renowned Genius Bar ...

Two Maryland residents who submitted over 5,000 fake iPhones to the Apple Genius Bar for repair have been sentenced to up to 20 years imprisonment. The duo is said to have intended to cause a loss ...