American Airlines changes Erica Remer's flight without telling her. Now she's trying to get a refund for the original ticket. Why won't the airline help her?

All American Airlines ticket numbers start with "001" and you can generally find your ticket number in an email from [email protected] starting with "Your trip confirmation." ...

How to Use Airline Flight Credits—So You Never Lose Out Again . Here are the rules for Delta, American, JetBlue, United, and SouthWest.

Q. I booked a flight from Lisbon, Portugal, to Cleveland on American Airlines that was supposed to get in around 5 p.m. The airline first changed the arrival time to 5:20 p.m., which I was fine with.

After Marcus Mann bought a $583 airline ticket, he says he never received a confirmation email, and tries to find out what went wrong.