American Airlines changes Erica Remer’s flight without telling her. Now she’s trying to get a refund for the original ticket. Why won’t the airline help her?

American Airlines is being sued by a passenger who claims the airline failed to protect her from a mid-air sexual assault.

A shocking scene unfolds on an American Airlines flight from São Paulo, Brazil to New York. Now, full disclosure: I don’t speak Portuguese (unless I’m attempting to butcher “bom dia” and “obrigado” while in Brazil or Portugal),