“Einstein Service Agent is for our customers’ customers, so it’s for their self-service.” The basic idea of having a conversational AI bot of some sort to answer basic customer questions ...

Salesforce announced the launch of an agentic employee service platform on Tuesday. The company's primary offering is the ...

Salesforce says its Einstein Service Agent, built on Einstein 1, the company’s AI platform, doesn’t need to be pre-programmed with a map for interacting with customers.

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer ...

“Ada’s AI Agent is the future of customer service. We’ve made onboarding, measuring and coaching the AI Agent for customer service as familiar and intuitive as managing a human.

Customer Service On The Automation Chopping Block Creating fully refined AI is more important than just implementing new AI as a shiny new tool, no matter where it’s applied.

As first noticed by AI influencer and engineer Tibor Blaho (of the third-party ChatGPT browser extension AIPRM), OpenAI’s new Customer Service Agent was published earlier today on the AI code ...

Realbotix’s AI software will allow the robotic agent to hold natural conversations about local shows, venues, and ticket options, helping customers navigate their choices on the spot.

The above point about customer service agent knowledge and autonomy is foundational to this customer-centric method, empowering staff to communicate in a more natural way that customers ...