In early February 2024, advertisements were displayed next to YouTube videos that claimed United Airlines was "urgently" hiring for remote customer service jobs that come with free flights and a ...

We found no evidence that Delta was hiring for remote positions in customer service that would pay up to $34 per hour. As of mid-December 2023, Delta showed 75 open positions on its official ...

You could tweet something salty, tag the airline, and soon get an invitation to DM from an agent, who invariably signs their name. But customer service through social media has become strained.

Nearly all airline customer service agents recently surveyed by the government reported being verbally harassed by passengers and about 1 in 10 said passengers attempted to assault them in the ...

Customer service representatives are in high demand as companies become increasingly global and need to staff help centers 24/7. These jobs generally are not highly paid.

The airline was fined $2.2 million by the Department of Transportation earlier this month for “extreme delays” in providing refunds to customers since the beginning of the COVID-19 pandemic.

Airlines promised reduced hold times this summer due to robust customer-service hiring and more self-service tools. But reaching a representative can still take a long time.