In next-gen data centers, AI reads traffic patterns ahead of time, which helps tune workloads and add capacity the moment ...

Contact centers, customer support platforms, and digital engagement tools rely on AI to enable faster response times, more ...

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

After 15+ years in AI and telecom, launching startups, building platforms and advising businesses of all sizes, I’ve seen one constant: missed calls cost money. For small and medium-sized businesses ...

Agentic commerce isn’t a distant vision; it’s already driving double-digit improvements in efficiency, customer satisfaction ...

Lemnisk launches groundbreaking AI tools for real-time, personalised customer engagement. Elevate marketing automation with ...

Indian consumers prioritize personalized, human interactions over AI in brand engagement, emphasizing transparency and ...

Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalised experiences for leading brands, ...

Asked where AI is having the biggest impact in digital engagement, around half (49%) of respondents said it was in data ...

Nurix Labs Inc., the developer of custom artificial intelligence agents for enterprise customers, today announced it launched ...

Brands are using AI to personalise experiences, but if it gets more personal, my chatbot’s going to ask how my last breakup ...

Lemnisk, a leading enterprise Customer Data Platform (CDP) and marketing technology company, today introduced a suite of AI ...