Here is a look at how NWN is accelerating its AI-powered managed services march with the acquisition of AWS superstar ...

Additionally, AWS said that it was giving enterprises the chance to create new workflows for agents who use the Amazon Connect Agent Workspace to do daily tasks. “You can now also use Amazon ...

USB and HDMI ports enable users to connect the ... According to AWS, the device ships with an operating system, firmware and programs specifically developed for virtual desktop use cases.

The Amazon Connect ... on agent performance across a range of agents over time. It’s important to note that contextual information is retained if the customer needs to talk to an agent. AWS ...

The latest product, launching today, is Amazon Connect, a cloud-based contact center solution. AWS said it is based on the same tech that Amazon itself has built and uses in-house “to power ...

This year, Salesforce announced it will be offering AWS telephony and call transcription services with Amazon Connect as part of ... a specific solution to the agent,” Beyries said.