SEATTLE--(BUSINESS WIRE)--Amazon Web Services, Inc. (AWS), an Amazon.com company ... work remotely with ease using the desktop telephony features Amazon Connect provides, and our call center ...

Additionally, AWS said that it was giving enterprises the chance to create new workflows for agents who use the Amazon Connect Agent Workspace to do daily tasks. “You can now also use Amazon ...

and cases to the right self-service or agent interaction,” AWS explains. It’s worth noting that AWS is aware that not every Connect customer is ready to use generative AI just yet.

The latest product, launching today, is Amazon Connect, a cloud-based contact center solution. AWS said it is based on the same tech that Amazon itself has built and uses in-house “to power ...

SEATTLE--(BUSINESS WIRE)--Today, Amazon Web Services Inc. (AWS ... Amazon Connect that allows them to organize customer contacts based on words or phrases said by the customer or agent (e.g ...

The Amazon Connect ... on agent performance across a range of agents over time. It’s important to note that contextual information is retained if the customer needs to talk to an agent. AWS ...

USB and HDMI ports enable users to connect the ... According to AWS, the device ships with an operating system, firmware and programs specifically developed for virtual desktop use cases.