SAN FRANCISCO--(BUSINESS WIRE)--LiveVox Inc., the provider of the Private VoIP Cloud™ and integrated contact center applications, today announced that it has developed an integrated ACD/PBX for its ...

OpenScape has been the brand associated with Siemens' market-defining unified communications solutions for over 5 years. With an announcement today, that brand gets extended to the company's contact ...

Some deals are just too good to be true and contact center promotions are no exception. Companies struggle figuring out the true costs behind confusing cloud promotions, long-term contracts, add-on ...

Transforms the Contact Center Agent Experience with Powerful Contact Queuing and Handling Features that Enhance Productivity and Personalize Both Agent and Customer Engagement CAMPBELL, ...

For the last 50 years, if a customer had a question or issue for a brand, they most often call the contact center. A popular example comes from Continental Airlines who launched their automatic call ...

We list the best CCaaS (Contact Center as a Service) providers, to make it simple and easy to set up a cloud-based contact center software platform for your business. As with other ...

The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice response (IVR). RingCentral ...

Customers expect instant, personalized help on any channel—whether that’s phone, chat, social media, or SMS. Recent reports revealed that just a single bad service experience is enough to make ...

The researchers assessed the following outcomes: dermatitis (using a broad definition), contact dermatitis, ACD, contact allergy, and clinical evidence. European Environmental and Contact Dermatitis ...