The new 311 Contact Center in Toronto will be the catalyst for consolidation and reorganization of a number of city call centers, resulting in more efficient service for the city's 2.6 million ...

The new customer management software is designed to improve transparency and speed for everyone from city residents to city workers to 311 operators when it comes to handling non-emergency situations.

Defenders Non-emergency police calls to 311 create frustrating backlog for thousands of Austinites The issue, years in the making, results when citizens call 311 to make a police report.

The city's app for non-emergency complaints prompts residents who file reports about homelessness to choose between two categories, an attempt to help City Hall get better data.

The city said the app is the first step towards Larson’s pledge to create a 311 non-emergency hotline for reporting non-emergency issues. The 311 phone number is expected to roll out later this ...

League City officials are considering a potential 311 telephone line that would allow residents to request non-emergency service or information from the city. The line itself would cost $3,000 and ...

You no longer have to search for the correct phone number to call -- 311 will be the right number every time." Customer service representatives will be available Monday through Friday, 7 a.m. to 5 ...