Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

today announced its recognition as a Customers’ Choice in the 2025 Gartner Peer Insights™ ‘Voice of the Customer’ for User Authentication report. CrowdStrike has the most 5-star ratings of ...

SAN FRANCISCO, June 05, 2025 (GLOBE NEWSWIRE) -- Observe.AI, the leading AI platform for contact centers, today announced a major expansion of its GenAI Insights offering, introducing powerful new ...

VTEX Recognized as Sole Vendor Named Customers’ Choice for the Second Year in a Row in the 2025 Gartner® Voice of the Customer for Digital Commerce The Gartner® report indicates 98% of VTEX ...

US-based communications company Twilio is helping utilities companies around the world optimise their customer service by using AI voice assistants ...

It’s not always easy for customers of Lowe’s Home Improvement to locate employees when they need to ask for help inside its ...

David Jones is using customer feedback to influence everything from store leasing conversations to store refreshes and ...

With faster, more accurate voice AI and surging sales, SoundHound is positioned to be a pure-play winner as voice AI goes ...

“Voice of the Customer” is a document that synthesizes Gartner Peer Insights® reviews into insights for buyers of technology and services. This aggregated peer perspective, along with the ...

only vendor named a Customers’ Choice in every iteration of the Voice of the Customer for EPP report since its inception in 2019, being recognized five times “As the pioneer of AI-native ...

CrowdStrike (NASDAQ: CRWD) today announced its recognition as a Customers’ Choice in the 2025 Gartner Peer Insights™ ‘Voice of the Customer’ for Endpoint Protection Platforms report 1.