Through daily polls, Heald puts certain requests up for a vote and sometimes, these polls yield interesting results.

Carnival Cruise Line refutes unruly accusations originally appeared on TravelHost. Maintaining a family cruise line image is ...

A Carnival guest was upset over getting caught with a banned item, but the cruise line just explained what really happened and why it was confiscated.

As the voice of Carnival Cruise Line on social media, Brand Ambassador John Heald is used to receiving criticism. It just comes with the territory. Heald responds to hundreds of cruise passenger ...

A guest complained about R-rated material at the adults-only comedy show, but they didn't get the response they may have wanted.

Carnival Cruise Line Brand Ambassador John Heald shared his personal opinion on a brawl that put 24 people on Carnival’s Do Not Sail list.