Auto dealers today are under constant pressure to operate more efficiently, forecast more accurately, and make faster, ...

Amperity, the leading AI-powered customer data cloud, today released its 2025 State of AI in Retail report, a new survey ...

Joyalukkas partners with Zoho Corporation for a digital transformation, implementing Zoho's Customer Experience Platform ...

Judson Althoff, executive vice president and chief commercial officer at Microsoft, has highlighted how customers and ...

NICE’s $955M Cognigy acquisition accelerates its AI-First Customer Experience strategy, enhancing capabilities in ...

Dubai, United Arab Emirates – Cisco has shared its predictions for a fundamental transformation in customer service.

Regional businesses across the state are rapidly advancing their customer retention strategies, with nearly 200 ...

When customers feel like they belong, relationships deepen, engagement increases and long-term value follows. Engagement is ...

While most companies say excellent customer engagement is crucial for success, only a small fraction say they have it. Here are four strategies to get there. According to Harvard Business Review ...

Exotel, a leading customer engagement platform, has partnered with Medcare—one of the UAE’s premier healthcare providers—to ...

Residents of Tsito in the Volta Region have expressed appreciation to MTN Ghana for making time to directly engage with them through a dedicated community forum aimed at deepening relationships and ...

In a study by the Business Marketing Association (BMA) and SPSS, 72% of B2B marketers rated customer engagement as a high priority…but 55% gave their organizations a grade of C or lower in ...