According to Doxy, the airline has achieved a six-point increase in net promoter scores (NPS) for aircraft that feature this ...

A Southwest Airlines passenger boarding in Group B was surprised to find himself offered a prime emergency exit row seat—until flight attendants revealed the real reason.

Bag fees. Assigned seats. “Variable” award pricing. Expiring flight credits. It’s been a lot, you might say of the past few ...

Southwest Airlines has attracted attention for its upcoming changes to seating on planes, but another Texas carrier is also ...

Farewell to “Bags Fly Free” One of the airline industry’s most recognizable perks is getting grounded. As of Wednesday, Southwest Airlines will begin charging most customers ...

Southwest Airlines will begin charging for ... The airline will soon also end its unique open seating policy, and will also add extra legroom seats. Zach Wichter is a travel reporter and writes ...

Southwest will continue to offer two free checked bags to Rapid Rewards A-List preferred members and customers traveling on Business Select fares, and one free checked bag to A-List members and other ...

The airline will begin charging $35 for a first checked bag and $45 for a second checked bag on many tickets, with ...