Trade experts were in lockstep when President Donald Trump levied a 25% tariff on foreign automobiles earlier this year: Car prices would go up and sales might decline.

Angry CarMax Customer Drives Subaru Outback Through Dealership The crash injured eight people, and the driver turned himself in to police about a mile away from the store.

Belk could not be immediately reached for comment on the issues, which are reported to have begun last week. On Belk's Facebook page, customers posted about not being able to reach customer service.

Witnesses say that a man captured on video driving through a CarMax dealership in Inglewood over the weekend was upset over the appraisal of his vehicle and may have tried to assault an employee ...

By 2027, 40 percent of all customer service issues will be fully resolved by unofficial third-party tools powered by generative artificial intelligence, according to Gartner.

Verizon adopts Google’s Gemini AI to help customers solve ‘complex’ issues The new Gemini-fueled Verizon chatbot will still let customers talk to a real human upon request.

News CarMax Customer Crashes Subaru Into Showroom (Updated) This is, weirdly, the second time in three months that a silver Subaru has been driven through a dealership's door in anger. Andrew P ...

While AI offers efficiency, many still prefer human interaction for complex customer service issues, prompting questions about a balanced approach that combines technology with empathy.

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable impact on efficiency, data accuracy, and customer experience, solution ...

San Diego's Public Utilities Department has drastically reduced customer wait times and cut its backlog of held water bills to help improve customer service issues.

PORTSMOUTH, Va. (WAVY) — The Virginia DMV website is fully operational after many across the Commonwealth experienced issues on Thursday morning. DMV’s website had posted an alert about… ...

The department is on the hunt for customer relationship management system and contact centre as a service suppliers, following criticism of its customer service.