In this week's Money Problem, the Money team helps a reader fighting for a refund for a "dangerous" holiday. Send your ...

The British Airways customer originally posted the complaint about their December flight to the public Facebook page, “British Airways Complaints Advice,” which was then reposted by a separate ...

British Airways overhauls loyal customer perks – but some frequent flyers are annoyed - Exclusive: Spend £550k with British Airways to earn Gold status for life – or £8,000 on a holiday for ...

BA first issued me an eVoucher after my husband and I couldn't take flights we'd booked to the US in 2020 during the Covid ...

Some British Airways passengers have been mistakenly charged twice after booking flights and holidays through its website this month, the airline has confirmed. It's left some £1,000s out of pocket ...

A miniature PR fiasco unfolded on Monday night as a British Airways customer used promoted tweets to publicly reprimand the airline for losing his father's luggage. Here's what happened.

He told me that if he calls British Airways' English-language customer service line, he can get 24/7 support. But, if he calls the Portuguese customer service line, he can only do so between 9 am ...

Eco-Complaints Lodged Against British Airways, Virgin Atlantic is published in Aviation Daily, an Aviation Week Intelligence Network (AWIN) Market Briefing and is included with your AWIN membership.